How We Work With You: Your Onboarding Journey

Who “we” are: Sell in Europe is a digital compliance platform for Indian textile exporters. You complete online assessments, upload documentation, and receive structured gap analysis aligned with EU rules and buyer expectations. This onboarding describes how that software-led process works—not customs brokerage, legal representation, or guaranteed certification.

If you use Sell in Europe as an exporter, here's what to expect. We've designed this process to be straightforward: we help you see what EU-aligned evidence you have, what’s missing, and what to prioritise.

Phase 1: Let's Get to Know Each Other (2–3 weeks)

We start by learning about your business and assessing what additional checks we'll need.

What happens:

• We ask about your company (size, location, what you produce)
• We ask what certifications you already have (quality, environmental, product certifications—if you have them)
• We do a quick assessment to see if there are any obvious compliance risks
• We send you our EU Compliance Requirements Pack and ask you to sign a Code of Conduct

What you provide:

• Company information (registration details, facility address, what you produce)
• Any existing certifications (ISO 9001, ISO 14001, GRS, GOTS, FSC, etc.)
• Signed Code of Conduct

Outcome: We determine if you're ready to move forward or if we need additional scrutiny.

Phase 2: Gathering Documentation (4–6 weeks)

Now we need the detailed information. This is where we ask for all the documentation we'll need to verify your compliance.

What we ask for:

Materials & Sourcing:

• Where your fibres come from
• A list of all your suppliers (Tier 1, 2, and 3)
• If you use recycled content, certificates proving it
• If you use wood-based fibres, deforestation-free declarations

Chemical Safety:

• Any REACH test reports you have (azo dyes, formaldehyde, heavy metals, etc.)
• Supplier declarations confirming they use safe chemicals
• Any other chemical test reports

Environmental & Social:

• Energy use at your facility
• Water consumption
• How you treat wastewater
• Your carbon emissions (if you have this data)
• Labor/social compliance information (audits, if you have them)

Process Information:

• Flow diagram showing how materials move through your facility
• List of all equipment and processes you use

What you provide:

• Comprehensive documentation folder with all the above

Outcome: We organize everything and prepare for the verification phase.

Phase 3: We Review Everything (3–4 weeks)

This is where we check all the documentation you've provided and verify it's accurate.

What we do:

• Check all test reports to make sure they're from accredited labs
• Verify certifications (expiry dates, scope)
• Cross-check your supply chain claims against your facility size
• Review your environmental data for plausibility
• Assess overall risk level

Risk-based audits:

• Low risk: Just paper review
• Standard risk: Video call or virtual audit
• High risk: We visit your facility in person

If we find gaps:

• We send you a list of what needs to be fixed
• You have time to gather missing documents or fix issues
• We re-verify everything

Approval decision:

• Approved: You move to Phase 4
• Approved with conditions: You must fix specific issues before moving forward
• Not approved: We explain why and what you'd need to change

Outcome: Verified documentation and a clear path forward (or corrective action list).

Phase 4: Trial Run (2–4 weeks)

Now we actually test your production. We place a small trial order and verify that you can deliver exactly what you've promised.

What happens:

• We order a small batch of a product (100 kg, for example)
• You produce it using your standard process
• We send it to a lab to test fibre composition
• We check labels for accuracy and EU compliance
• We verify sustainability data matches reality
• We assess durability and quality

What we're checking:

• Does the fibre composition match what you claimed?
• Are labels properly formatted and legible?
• Do your sustainability claims hold up?
• Is the quality consistent with what we need?

Outcome:

• Pass: You're approved for bulk production
• Issues found: We ask you to adjust your process and try again
• Cannot fix: We discuss whether this partnership can work

Outcome: You're either approved for full-scale production or we identify what needs to change.

Phase 5: Approved & Ongoing (Ongoing)

You're now part of our approved supplier network. But we don't just approve you and forget you.

What happens now:

• We add you to our Approved Vendor List
• We keep all your documentation on file
• We send you quarterly data requests (energy, water, any sustainability updates)
• Every year, we conduct an audit to make sure everything is still compliant
• We monitor EU regulation changes and tell you if anything affects you
• We update REACH test reports annually
• We're available if you have questions

You'll need to:

• Keep your certifications current
• Keep providing test reports and documentation
• Update us on any changes to your processes or suppliers
• Respond to our quarterly data requests
• Be available for annual audits

If there's a problem:

• We alert you immediately
• We give you a timeline to fix it
• If you can't fix it, we may need to pause orders

Outcome: A long-term partnership built on trust and verification.

Overall Timeline

From start to approval typically takes 3–4 months, depending on how quickly you can provide documentation and whether any corrective actions are needed.

What Should You Do Next?

Start with a free compliance assessment.